Terms of Service

The following terms of service ("Terms") apply to the use of the NaorX.com website ("Website") and services provided by Naor Cohen, engaged in technological development ("Business", "I", "my"). Use of the website and/or services constitutes agreement to these terms. The Business specializes in providing diverse technological development services, including developing bots for various platforms such as Discord, WhatsApp and Telegram, website development, business automation systems, artificial intelligence-based solutions, and technology consulting services. Each service is provided according to technical specifications agreed upon in advance with the client. The website serves as a digital showcase presenting the range of services, portfolio, client testimonials, and professional articles in the technology field.

The Business provides a range of development and technology services tailored to the business and technological needs of its clients. Bot development services may include bots for Discord platforms with management systems, automation and various integrations; WhatsApp Business bots capable of managing automatic conversations, appointment scheduling, customer service, and integrations with business systems; and Telegram bots with customized automation capabilities. Website development services may include responsive websites adapted for various devices, content management systems, online stores with payment systems, business management panels, and integrations with external systems. Business automation systems may include automatic workflows, integrations between different systems, automation of sales and marketing processes, and reporting systems. Artificial intelligence solutions may include algorithms customized to business needs, natural language processing, data analysis, and recommendation systems. The exact scope of services will be determined in the specific agreement with each client.

Every project begins with a preliminary consultation meeting to clarify needs and technical requirements. After understanding the project, a detailed quote will be prepared including breakdown of services, estimated timeline, and transparent pricing. Standard payment terms are: 50% advance payment upon contract signing, 30% midway through development after approval of a major milestone, and 20% upon final delivery and client approval. These terms may vary according to the nature of the project and by agreement of the parties. Payments are made through accepted means as agreed between the parties. The Business reserves the right to stop work in case of significant payment delays. Service prices are determined according to project scope, technical complexity, required timelines, and expected number of hours. Any change in project scope after quote approval may require a corresponding price update.

All code, designs, and technological solutions developed within the project framework transfer to full client ownership upon completion of final payment, except for generic components and external libraries in free use or with independent licenses. The Business reserves the right to use general knowledge acquired during the project for developing future solutions, without exposing confidential or unique client information. Final products include documented code and explanations of technical functionality. The client receives access to code files, databases, and project documentation as agreed. The Business acts to use appropriately licensed components, and to explicitly note when external libraries or tools subject to specific licenses are used. The responsibility to ensure suitability for client needs regarding external licenses is shared and will be discussed within the project.

The Business undertakes to maintain confidentiality regarding information transferred by the client within the project, including business data, technical information, business strategies, and other sensitive details. I act to store information in secure systems and limit access to it. However, it is important to clarify that no system is completely immune, and I cannot guarantee absolute security. I take reasonable and customary measures to protect information according to the nature of the business and project. Upon project completion or at client request, I will act to delete relevant information from my systems within a reasonable time, except for information required to be retained for legal or legitimate business purposes. Information will not be transferred to third parties without explicit client consent, except in cases required by law or for providing the service itself.

The Business provides warranty on projects for 30 days from final delivery date, including fixing bugs or technical malfunctions arising from the original development. Technical support during the warranty period includes solving existing problems and minor adjustments required as a result of external changes not under my control. After the warranty period, the Business offers paid maintenance packages tailored to client needs. I will endeavor to respond to support inquiries within a reasonable time according to the nature of the problem and current workload. The Business is not responsible for damages caused by improper system use, changes made by other parties, or failures in external systems not under my control. Warranty limitations and exceptions will be detailed in the specific project agreement.

Website use is permitted only for legal purposes and in accordance with these terms. Any action that may harm website functionality is prohibited, including hacking attempts, overloading, or injecting malicious code. The website may collect general statistical information about website use, including visited pages, dwell time, and traffic source, for service improvement and understanding client needs. Analytics tools such as Google Analytics may be used for general user behavior analysis. Information is collected and stored according to the website privacy policy. Users may contact me with requests related to information collected about them.

Services are provided "as is" (AS IS) without any representation or warranty of any kind, express or implied. The Business does not undertake that services will be continuously available without interruptions, or that they will be completely free from malfunctions or errors. The Business will not be liable for any direct, indirect, consequential, special, or punitive damages caused as a result of use or inability to use the services, to the maximum extent permitted by applicable law. The cumulative liability of the Business in any case will not exceed the amount paid for the specific service for which damage is claimed. These limitations will not apply in cases where law prohibits liability limitation, and especially in cases of bodily harm caused intentionally or through gross negligence. The client undertakes to examine service suitability for their needs before placing the order and to immediately notify of any problem or incompatibility discovered. Nothing in these limitations shall derogate from any right granted to the client by law that cannot be waived.

The Business reserves the right to update and change these terms from time to time, according to technological developments, legislative changes, or service changes. Material changes will be published on the website before taking effect. Continued use of the website or services after publication of changes constitutes agreement to updated terms. A user who does not agree to changes may stop using services and contact me with any question. Non-material changes, such as error corrections or clarifications, may take effect immediately. It is recommended to review these terms from time to time.

Either party may terminate the engagement with reasonable advance notice, subject to fulfilling all existing financial and contractual obligations until the termination date. In case of fundamental breach of terms by either party, the other party may terminate the engagement after giving notice and reasonable opportunity to remedy the breach. Upon termination of engagement, the client will continue to enjoy full ownership of all products developed for them and fully paid for. Confidentiality and information protection obligations will remain in effect even after termination of engagement. Any financial or legal obligation accumulated until the termination date will remain in effect and binding.

Any dispute arising from or related to these terms will be resolved first through good faith negotiation between the parties. If the dispute cannot be resolved amicably within a reasonable time, it will be transferred for clarification to the competent court in Tel Aviv, Israel. Israeli law will apply to these terms and any dispute arising from them. The parties encourage turning to mediation or arbitration as a first means of dispute resolution, before turning to legal proceedings. These terms constitute the complete agreement between the parties regarding the matters covered herein and replace any previous agreement, whether written or oral. If any provision of these terms is found invalid or unenforceable, the remaining provisions will remain in full force.

These terms do not create partnership, agency, or employment relationships between the parties. The Business may transfer or assign its rights and obligations under these terms to a third party, with notice to the client. The client may not transfer their rights without prior written consent. Waiver of any right or condition in these terms will not be considered a waiver of other rights or conditions, and will not constitute precedent. Section headings in these terms are for convenience only and do not affect their interpretation. In any case of conflict between the Hebrew and English versions of these terms, the Hebrew version shall prevail. In any case of conflict between these terms and a specific project agreement signed between the parties, the specific agreement provisions shall prevail.